Frequently Asked Questions
You are welcome to see the complete range of Smart Parcel Boxes at our main distribution centre in the West Midlands. Please phone our customer service to arrange an appointment. We are in the process of establishing other viewing locations within the UK.
We accept payments online or over the phone.
If you would like to pay online, we accept card payments as well as payment via Amazon, Paypal and Klarna.
If you would like to arrange card payments or a BACS transfer over the phone, please call us at 0121 3680051.
If you would like to pay online, we accept card payments as well as payment via Amazon, Paypal and Klarna.
If you would like to arrange card payments or a BACS transfer over the phone, please call us at 0121 3680051.
We are pleased to offer customers the option of paying through Klarna, a
payment service provider that gives you the choice to buy now and pay
later.
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions
All Smart Parcel Boxes are delivered by courier. Please be available to
receive your delivery since parcel boxes are large items. If you would
like to rearrange your delivery time, please do so directly with the
courier once delivery details have been provided to you.
Please don’t worry. All of our Smart Parcel Box® ranges are
produced regularly and will be available in due course if they are not
currently in stock. If the Smart Parcel Box® you are
interested in is on transit from our factories, you will be able to
pre-order it through our website. Please
contact our
customer care team if you need more specific information.
Yes, our expertly engineered parcel boxes are all covered. Each Smart
Parcel Box® has a warranty of up to a maximum of three
years, subject to the following conditions:
- The powder coating is under warranty for up to three years for resistance to corrosion and two years against fading and peeling.
- The structural integrity, workmanship and durability is under warranty for up to two years.
- The warranty is subject to a fair non-commercial use and any damages by abuse, transportation, relocation, positioning in coastal or other areas exposed to extreme or harsh weather conditions, and any modification or repair by the customer will make it null and void.
- The warranty period starts from the day of delivery.
Partially covered areas which are not prone to flooding are recommended.
Each parcel box is very simple to install and comes fully assembled. It simply needs to be fixed to a concrete surface - which anyone with reasonable DIY experience can do! Please see our installation instructions for detailed written advice and a helpful video. Unfortunately, we are not able to provide an installation service.
All Smart Parcel Boxes are designed to be installed outdoors. However,
given our British weather conditions, it is better to position your
parcel box strategically. Partially covered areas which are not prone to
flooding are recommended. Please note that Smart Parcel Boxes are
weather resistant but they are not watertight, so parcels must be
removed regularly.
Your parcel box is powder coated with a high specification to perform
well in our wet British weather. This coating offers resistance to wear
and tear, abrasions and weather conditions. If the paint you intend to
use does not meet similar standards, it will fail to match powder
coating performance. That may also invalidate the warranty of your
parcel box.
Please register your Smart Parcel Box here.
Yes. All Smart Parcel Boxes accept letters.
Yes. Because delivered parcels can only be accessed via the secure
compartment, multiple deliveries can be made via the scan and drop
chute. Remember to clear your Smart Parcel Box® of
deliveries on a regular basis.
Yes. Including a reference to your Smart Parcel Box® within
your delivery instructions will help inform and direct couriers to your
delivery box.
Yes. The scanning of the barcode by the delivery driver acts as the
personal signature of the recipient. By instructing courier companies to
use the box for delivery, you are authorising them to scan the barcode
as proof of delivery. Please note that there are some instances where an
in-person signature may be required, such as for the delivery of a
passport.
The Smart Parcel Box® can take multiple deliveries. The
number of parcels it can accept depends on which box you have and the
size of the holding compartment. Please refer to your parcel box’s
product page for more details and dimensions.
The Smart Parcel Box® is not insulated or refrigerated, so
anything perishable should not be delivered to it. Please also note that
companies may refuse to deliver expensive goods without taking an
in-person signature. Important documents such as passports may also
require an in-person signature. In this instance, please check before
your purchase.
Very secure. The Smart Parcel Box® is made of strong
galvanised steel. The delivery chute is designed so that parcels in the
secure holding area cannot be accessed, tampered with or fished out of
the box. The holding compartment is locked and only accessible with your
unique access key. It does, however, run the same risk of break-ins as
any other locked structure in a house.
Most household insurances will consider your Smart Parcel Box®
as an outbuilding and will cover its contents. However, we recommend
that you confirm this with your own insurance company.
Yes! We are pleased to offer a personalisation option for all Smart Parcel Boxes. Click here to choose your Smart Parcel Box® and fill in your details.
Due to the nature of personalising a Smart Parcel Box® we
cannot accept standard returns. Should you wish to return the box due to
a fault or issue, please contact our Customer Care team.
If there are any issues with the personalisation details that you have
submitted you must contact our customer care team immediately detailing
your order details and the issue. We will do our best to fulfil any
change requests but please note that these changes cannot be guaranteed.
