Frequently Asked Questions
Can I view the Smart Parcel Box® before I buy?
You are welcome to see the complete range of Smart Parcel Boxes at our main distribution centre in the West Midlands. Please phone our customer service to arrange an appointment. We are in the process of establishing other viewing locations within the UK.
What forms of payment do you accept?
We accept payments online or over the phone.
If you would like to pay online, we accept card payments as well as payment via Amazon, Paypal and Klarna.
If you would like to arrange card payments or a BACS transfer over the phone, please call us at 0121 3680051.
If you would like to pay online, we accept card payments as well as payment via Amazon, Paypal and Klarna.
If you would like to arrange card payments or a BACS transfer over the phone, please call us at 0121 3680051.
Do you offer finance payment on Smart Parcel Box® ?
We are pleased to offer customers the option of paying through Klarna, a payment service provider that gives you the choice to buy now and pay later.
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions
How will my Smart Parcel Box® be delivered?
All Smart Parcel Boxes are delivered by courier. Please be available to receive your delivery since parcel boxes are large items. If you would like to rearrange your delivery time, please do so directly with the courier once delivery details have been provided to you.
Help. The Smart Parcel Box® I want is not in stock.
Please don’t worry. All of our Smart Parcel Box® ranges are produced regularly and will be available in due course if they are not currently in stock. If the Smart Parcel Box® you are interested in is on transit from our factories, you will be able to pre-order it through our website. Please contact our customer care team if you need more specific information.
Does the Smart Parcel Box® come with warranty?
Yes, our expertly engineered parcel boxes are all covered. Each Smart Parcel Box® has a warranty of up to a maximum of three years, subject to the following conditions:
- The powder coating is under warranty for up to three years for resistance to corrosion and two years against fading and peeling.
- The structural integrity, workmanship and durability is under warranty for up to two years.
- The warranty is subject to a fair non-commercial use and any damages by abuse, transportation, relocation, positioning in coastal or other areas exposed to extreme or harsh weather conditions, and any modification or repair by the customer will make it null and void.
- The warranty period starts from the day of delivery.
Where is the best place to install my Smart Parcel Box® ?
Partially covered areas which are not prone to flooding are recommended.
Can you help install my Smart Parcel Box® ?
Each parcel box is very simple to install and comes fully assembled. It simply needs to be fixed to a concrete surface - which anyone with reasonable DIY experience can do! Please see our installation instructions for detailed written advice and a helpful video. Unfortunately, we are not able to provide an installation service.
Is it completely weatherproof?
All Smart Parcel Boxes are designed to be installed outdoors. However, given our British weather conditions, it is better to position your parcel box strategically. Partially covered areas which are not prone to flooding are recommended. Please note that Smart Parcel Boxes are weather resistant but they are not watertight, so parcels must be removed regularly.
Can I paint my Smart Parcel Box® ?
Your parcel box is powder coated with a high specification to perform well in our wet British weather. This coating offers resistance to wear and tear, abrasions and weather conditions. If the paint you intend to use does not meet similar standards, it will fail to match powder coating performance. That may also invalidate the warranty of your parcel box.
How do I register my Smart Parcel Box® ?
Please register your Smart Parcel Box here.
Can the Smart Parcel Box® accept letters?
Yes. All Smart Parcel Boxes accept letters.
Can I accept multiple deliveries on the same day?
Yes. Because delivered parcels can only be accessed via the secure compartment, multiple deliveries can be made via the scan and drop chute. Remember to clear your Smart Parcel Box® of deliveries on a regular basis.
Should I add "Smart Parcel Box® " to my delivery address?
Yes. Including a reference to your Smart Parcel Box® within your delivery instructions will help inform and direct couriers to your delivery box.
Signature on delivery: can Smart Parcel Box® accept such deliveries?
Yes. The scanning of the barcode by the delivery driver acts as the personal signature of the recipient. By instructing courier companies to use the box for delivery, you are authorising them to scan the barcode as proof of delivery. Please note that there are some instances where an in-person signature may be required, such as for the delivery of a passport.
How many parcels can my Smart Parcel Box® take?
The Smart Parcel Box® can take multiple deliveries. The number of parcels it can accept depends on which box you have and the size of the holding compartment. Please refer to your parcel box’s product page for more details and dimensions.
Is there anything that should not be delivered to the Smart Parcel Box® ?
The Smart Parcel Box® is not insulated or refrigerated, so anything perishable should not be delivered to it. Please also note that companies may refuse to deliver expensive goods without taking an in-person signature. Important documents such as passports may also require an in-person signature. In this instance, please check before your purchase.
How secure is my delivery?
Very secure. The Smart Parcel Box® is made of strong galvanised steel. The delivery chute is designed so that parcels in the secure holding area cannot be accessed, tampered with or fished out of the box. The holding compartment is locked and only accessible with your unique access key. It does, however, run the same risk of break-ins as any other locked structure in a house.
Are my contents insured?
Most household insurances will consider your Smart Parcel Box® as an outbuilding and will cover its contents. However, we recommend that you confirm this with your own insurance company.
Do you offer personalisation?
Yes! We are pleased to offer a personalisation option for all Smart Parcel Boxes. Click here to choose your Smart Parcel Box® and fill in your details.
Can I return a personalised box?
Due to the nature of personalising a Smart Parcel Box® we cannot accept standard returns. Should you wish to return the box due to a fault or issue, please contact our Customer Care team.
Can I make any changes to the personalisation?
If there are any issues with the personalisation details that you have submitted you must contact our customer care team immediately detailing your order details and the issue. We will do our best to fulfil any change requests but please note that these changes cannot be guaranteed.
